Privacy Policy

Introduction

EcoFlow Oyo ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile applications, reporting tools, and related services (collectively, the "Service"). By using the Service, you consent to the practices described in this policy.

Data We Collect

We may collect the following categories of information:

Account and profile information: Name, email address, phone number, and address when you register or use our services
Report and request data: Information you submit when reporting illegal dumping, requesting pickups, or using other waste management features (e.g., location, descriptions, photos)
Usage data: How you interact with the Service, including pages visited, features used, and device information (e.g., browser type, IP address)
Communications: Records of correspondence when you contact us or when we contact you

We may collect this information directly from you, automatically when you use the Service, or from third parties where permitted by law.

How We Use Data

We use the information we collect to:

Provide, operate, and improve the Service
Process reports, pickup requests, and other service requests
Communicate with you about the Service, updates, and support
Comply with legal obligations and enforce our Terms of Service
Analyze usage and trends to improve user experience and service delivery
Protect the security and integrity of the Service and our users

We do not sell your personal information to third parties.

Cookies and Similar Technologies

We may use cookies, web beacons, and similar technologies to collect usage data and improve the Service. Cookies are small files stored on your device that help us remember your preferences and understand how you use the Service. You can control cookies through your browser settings; disabling cookies may limit some functionality of the Service.

We may share your information with:

Service providers: Third parties that help us operate the Service (e.g., hosting, analytics) under contractual obligations to protect your data
Government and authorities: Where required by law or to respond to lawful requests (e.g., for waste management or enforcement purposes)
Other parties: With your consent or as otherwise described in this policy

We do not share your personal information with third parties for their marketing purposes without your consent.

Data Retention

We retain your information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Report and request data may be retained for operational and regulatory purposes in accordance with applicable laws. You may request deletion of your personal data subject to legal and operational requirements.

Your Rights

Depending on applicable law, you may have the right to:

Access: Request a copy of the personal data we hold about you
Correction: Request correction of inaccurate or incomplete data
Deletion: Request deletion of your personal data, subject to exceptions
Objection: Object to certain processing of your data
Restriction: Request restriction of processing in certain circumstances
Portability: Request transfer of your data to another service provider where technically feasible

To exercise these rights, please contact us using the details in the Contact section. We will respond in accordance with applicable law. You may also have the right to lodge a complaint with a supervisory authority.

Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and secure development practices. No method of transmission over the Internet or electronic storage is completely secure; we cannot guarantee absolute security but we strive to protect your information.

Children

The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us and we will take steps to delete such information.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of the Service after such changes constitutes your acceptance of the updated policy. We encourage you to review this policy periodically.

Contact

If you have questions about this Privacy Policy or our data practices, please contact us:

EcoFlow Oyo
Via the Contact page on our website
Or through the contact information published on our official channels